Strong information technology professional with a Master of Science (M.Sc.) focused on Information Technology and Management from Keele University.
2016 - 2017
Master of Science (M.Sc.), Information Technology and Management
University of Macau
2008 - 2012
Bachelor of Science (B.Sc.), Electric and Electronics Engineering
Mar 2020 - Now
Corporate with the global IT System team to manage servers in APAC region and global region
Provisioning IT Servers in APAC region to maintain a high level of operating
Mar 2018 - Mar 2020
Global Support Engineer
VMI Technical Support: Provide technical support to all our APAC customers who are using our VMI solution by email or phone. Provide technical solutions for their requirements. Assist colleagues in the EU for supporting customers in EMEA.
VMI Project: Responsible to all new projects in the APAC region and to provide technical solutions and implementation work. Acted as liaison between suppliers and distributors.
Oracle Database: Proficiency with Oracle database operations.
Oct 2014 - May 2016
IT System Engineer
Responsible for all IT infrastructure service maintenance for the entire company (including the office in South Korea, North America, etc.) for over 5000 employees. E.g., AD, DHCP, DNS, Exchange Server, etc.
Responsible for the maintenance for more than 100 Windows and Linux servers.
Responsible for the development and maintenance work of the internal IT portal website and to improve the efficiency of the IT service and employee satisfaction.
Nov 2012 - Oct 2014
Responsible for providing helpdesk support for more than 5000 employees in the HQ office (approx. 500 employees per support)
Straight to the Sky
First Time to Take a Flight
The First Time Go Abroad
Newbie to Society
Got My First Job
Got My Master Degree
Conquer the Height
My First Bungee Jump
Removed All 4 Impacted Teeth